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PROCEDURES

24Hr Emergency Service (Upon prior arrangements)

We can attend to any secures at any time of the day or night and weekends as we have sub-contractors located around Victoria. We attend to all types of secures and make safes which include Fire, Impact, Storm, Water, Malicious, Electrical and Tenancy damage. We immediately act on instructions to secure/make safe any property and inform the owner and Insurance Company/Loss Adjuster on the progress.

Receiving Jobs

Our Company is setup to receive jobs via Telephone, Facsimile, Email, and now via the Web Site, or directly phoning the Supervisor on his mobile. The Insured is phoned immediately and the Company notified of an appointment time.

Quotations & Reports

At Lock Building Group we can provide the Insurance Company/Loss Adjusters with a wide variety of detailed quotations and or Reports. Drawing on over 40 years of building experience within the Industry, we will be able to quickly assess the legitimacy and the extent of the claim. From seeing the job, a Quotation and/or Report with Photos will be Faxed, Emailed and/or sent to your office within 48 hours.

Authority To Procede / Client Pack

After a quotation has been authorized, the Insured will immediately be contacted and notified of the procedures to begin work. A "CLIENT PACK" is then sent out containing an Authorisation Form, a Brief Description of our Company and an excess form (if applicable) We also attach a Survey for the Insured to complete, this is so we can monitor the feedback and continue to improve the Companies service. The insured is assigned a CLIENT MANAGER from our office for a more direct and personalized service.

Updates

The CLIENT MANAGER will keep the Insured regularly informed and the Insurance Company/Loss Adjuster on the progress of repairs. Prior to works being invoiced, we will Insure the Satisfaction of the Claim by contacting the Insured to confirm works have been completed to their satisfaction.

Certificate Of Satisfaction / Notice Of Completion

The insured is supplied with a Certificate on Satisfaction to be completed once they are totally satisfied with the Insurance works carried out to their property.

Tradespersons / Sub Contractors

All of our tradespersons are fully qualified and carry identification cards to all job sites representing Lock Building Group. They have been working with our Company for a number of years and are held with the highest regard. A majority of the Tradespersons are located around the state of Victoria and are very flexible with times to suit the Insured.